Replacement of leads will be done for unqualified and reported leads

Replacement Policy

  1. Reporting must be done for all leads for us to follow-up with replacements.
  2. All lead replacements will be done once (No 2nd replacement of replaced leads).
  3. Reporting of leads must be done before the campaign ends.
  4. Replacement of leads will only take place during campaign lifetime unless NSCRA fails to fulfil.
    1. In which case, replacements will be done till the final date of leads fulfilment.
  5. All replacements will be capped at a 20% of total leads purchased.

Type of Leads

Unqualified Leads

Self-reported leads

Foreigners

  • Not Singaporeans/PRs

Could not establish touchpoints

Fake Numbers

  • Not in service/invalid digits
  • Wrong number provided

Any other reason which the agent deems

Agents from the same industry